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Support & Service

Support for LAC, Separator and AutoTrim.

If you experience a technical issue or require assistance, please submit your request using the form below. Our team will review your case and respond as soon as possible.

For urgent production-related matters, please contact us by phone.

Support & Service



Required for LAC support requests.

Up to 3 files (max. 1 MB each). Screenshots and photos help us process your request faster.

Submit Support Request


Thank you — your request has been received.


Our team will contact you shortly.

For urgent matters, please call +43 6245 20340.



Direct Contact

Phone: +43 677 647 821 28 

Email: support@dmu-gmbh.at


Business Hours 

Mon–Thu 08:00–16:00

Fri 08:00–15:00

(CET)



Required Information

For LAC requests, please provide:

• Machine number

• Description of the issue

• Screenshots or photos



Service & Maintenance

For preventive maintenance, service agreements or spare parts, please contact us via the sales page.


Contact Sales →

Frequently Asked Questions

Clear answers to common questions.

We usually respond within one business day.

Yes, for LAC support it is required.

Yes, our team can assist you via remote session if necessary.